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No Knot TrailMax Saddle Panniers & Top Pack
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Highline Kit - Four Horse with In-Line Swivels
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Sawbuck Pack Saddle
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FAQ - Questions
1.
Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I navigate through the site?
10. How can I get information about your company?


Answers
1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.  The Company was recently sold and we are updating all the automation.  Please call 866-389-0018 or email us at:  extremetrailrider@gmail.com and we will be happy to help you!
2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

4. Credit cards are charged at the time of the order, before the order is shipped out.
5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

8. Our return policy is available on the Store Policies page.

9. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.

10. Information about our company is available on the About Us page.

 


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